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Frequently Asked Questions

'What can Techspert help with?' 'What makes your expert network different?' 'Do you really use AI to source experts?'

Find the answers here on this page and if you can't find what you're looking for, get in touch.

Customer FAQs

How does the process work?

At techspert.io, we’ve developed a swanky piece of AI that is able to scour the web for the best expert in any given field, fast. Once you’ve told us what you’re looking for, we’ll leverage our software and get in touch with the experts who have cropped up in our search. As the experts respond, our friendly Project Delivery team draw up and send over profiles, along with their availability in your local time zone so that you can check who you could be speaking with before we set up any calls. When you’ve given us the heads up, we go ahead and schedule the call for you by sending over relevant dial-in numbers. That’s it! It’s quick and easy and requires no fuss from your end.

How do I connect to the call on the day?

When we schedule a call, we invite you to a calendar appointment with all the necessary dial-in details explained. On the selected day and time of the call, you’ll need to dial the first number and then tap in the PIN provided to ensure you’re connected. Alternatively, you can use your computer/laptop by clicking on the web browser link we send over. If you haven’t received or can’t find your dial-in details, please do get in touch and we’ll ping them over to you as soon as we can.

Can calls be recorded?

Yes. If you’ll require these recordings, please do let us know in advance of your calls so that we can enable this feature and send them onto you afterwards. We do not record conversations by default. Please note that we are unable to record any calls that do not go through our hosting services via the dial-in details we provide.

Will you send me an expert list?

No lists – we send over profiles of experts as we receive confirmation from them.

Can I send pre-call screeners/follow-up questions to the experts? / Can I share materials with experts?

Of course, we’d need to know about this when you first speak to us, and before we start our outreach. We're transparent with experts, and this allows us to provide an accurate estimate of how much time they would need to dedicate. If you have pre-call screeners, please send these over to us, and we’ll confirm experts match your requirements outlined before sending them over to you. We ask that screeners are qualifying and concise. For follow-up surveys, please let us know before we begin our outreach so that we can outline this in our initial agreement with experts.

How do you qualify experts?

We use our algorithm for vetting experts and determining their relevance on the topic. If required, you can send a screener of up to 6 questions. For further info, please see our screener guidelines here.

What factors affect expert conversion?

The length of the process depends on several factors, such as: The geographies of the experts you’re wanting to talk to, fair market value, the topic you’re wanting to discuss, how many experts you need and the occupation of the experts you’re wanting to talk to. Your techspert.io point of contact will outline this with you before starting outreach so that everyone is on the same page before we begin contacting experts. We'll keep you informed throughout the whole process.

What if our project changes scope?

Please do let us know as soon as possible if your project changes scope at all. This could refer to a change in the number of experts you’re looking for, the job description or professional background of experts or even their specialisms. We'll still endeavour to find you experts in your new areas of research if your project does change scope.

What are the terms and conditions?

Our terms and conditions can be found here. 

Can you provide moderation services?

We do offer moderation services. Please contact us for further details.

I’d like some material to be reviewed as well as talking to experts over the phone. Is this possible?

Absolutely. As long as we are aware of this from the beginning, we certainly can set up calls and ask experts to review data for you.

Expert FAQs

How did you match me to a project?

We source our data from public datasets online, such as academic journals, clinical trials registries, government documents and commercial registries, amongst others. From these we use a wide array of weighted data points to quantify your expertise relative to the requests of our clients. We also use AI and sentiment analysis to understand not only how impressive your CV is, but also how you're perceived within your peer groups and how well you can communicate your experience. Bringing this all together, if you received an email from us requesting your expertise, we think you’re a leading mind within that space.

Sometimes the cogs and pipes of our machine encounter errors, so if we mistakenly found and analysed your profile – our apologies!

Who will I be speaking to on the call/who are the clients?

Our clients vary in who they are, and why they may want to talk to an expert. They range from consultancies to market research firms, so each call will be slightly different. We try to make sure that the expert knows what is going to be asked on the call, although we also understand that there may be a need for confidentiality on both sides and we treat these concerns with the utmost care.

What are the next steps following sign-up?

Once you've signed up, we can inform our clients that you're interested in providing input and advice on the selected topics. We'll then email you as soon as they've confirmed that they would like to move forwards and connect with you and we'll arrange the call at a mutually agreed time. Following the call you'll receive an email from us with straightforward instructions for completing the transfer of the reimbursement to your account.

Do I need to prepare prior to the call?

It depends. For some projects, our clients ask to send over some documentation to be read/prepared before the call. In other situations, we may set you up with a shorter call so that the protocol can be explained by the client. And in other cases, there may not be anything to prepare at all. In ALL cases, your dedicated techspert.io point of contact will keep in touch and make sure you’re aware if there's anything you need to do beforehand. Our clients are usually thirsty for your experience and expertise in the field in which you work – they won’t be trying to trick you or tell you how things work. So if there’s nothing to prepare for your call, there’s no need to bring the books back out.

How do I connect to the call on the day?

When we schedule a call, we invite you to a calendar appointment with all the necessary dial-in details explained. On the selected day and time of the call, you’ll need to dial the first number and then tap in the PIN provided to ensure you’re connected. Alternatively, you can use your computer/laptop by clicking on the web browser link we send over. If you haven’t received or can’t find your dial-in details, please do get in touch and we’ll ping them over to you as soon as we can.

How do payments work?

We don't hold any of your bank account details, so all of our payments have to be made to you via a third party. While you'll be offered a selection of payment methods, Wise is our top choice because it gets your money to you the fastest (plus, other providers may incur a fee on you that we can't control).

To make it even quicker, we suggest setting up your free account before you accept a project with us - it means we know how to get your money to you from the outset, and you'll see the funds in your account automatically by the 5th working day of the following month after your call with our client.

Once the payment has been processed, you’ll receive an email from Wise with instructions regarding the withdrawal of your honorarium. This can then be withdrawn directly into the bank account of your choice. For more information about Wise, please see their website.

What happens if something goes wrong with my payment?

Regardless of how you choose to be paid, the notifications from any payment provider will not come from us. Many organisations block the generic addresses of online financial companies - the notification of your money may be blocked by spam filters or blacklisted as an indiscriminate policy. Please make sure that whatever payment provider you select is able to contact you on the email you use to register with them.

If it has been more than 10 days after Wise attempted to pay you and you have not already created your account on Wise, you'll receive an email that informs you Techspert has cancelled your payment. We promise, this isn't something we initiate! We'll release your money to you again; you can ensure a speedy delivery of funds by creating an account with Wise or making sure you respond to their email attempts to pay you.

It's important that you get your money. If you experience any issues, please email expertpayments@techspert.io.

I can no longer make the scheduled call. What do I do?

We appreciate that everyone is busy. If you can no longer make a scheduled call for whatever reason, please do let us know as soon as possible – dropping us a quick email is absolutely fine. We’ll then get back in touch to see if you’re available to reschedule within the next few days.

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