Customer FAQs


How does the process work?

At, we’ve developed a swanky piece of AI that is able to scour the web for the best expert in any given field, fast. Once you’ve told us what you’re looking for, we’ll leverage our software and get in touch with the experts who have cropped up in our search. As the experts respond, our friendly Account Management team draw up and send over profiles, along with their availability in your local time zone so that you can check who you could be speaking with before we set up any calls. When you’ve given us the heads up, we go ahead and schedule the call for you by sending over relevant dial-in numbers. That’s it! It’s quick and easy and requires no fuss from your end.

How do I connect to the call on the day?

When we schedule a call, we invite you to a calendar appointment with all the necessary dial-in details explained. On the selected day and time of the call, you’ll need to dial the first number and then tap in the PIN provided to ensure you’re connected. Alternatively, you can use your computer/laptop by clicking on the web browser link we send over. If you haven’t received or can’t find your dial-in details, please do get in touch and we’ll ping them over to you as soon as we can.

Can calls be recorded?

Yes. If you’ll require these recordings, please do let us know in advance of your calls so that we can enable this feature and send them onto you afterwards. We do not record conversations by default. Please note that we are unable to record any calls that do not go through our hosting services via the dial-in details we provide.

Will you send me an expert list?

No lists – we send over profiles of experts as we receive confirmation from them.

Can I send pre-call screeners/follow-up questions to the experts? / Can I share materials with experts?

Of course, though we’d need to know about this at the very beginning before we start our outreach. This is so that we can be transparent with experts and they know exactly what they are getting into and how much time they need to dedicate. For pre-call screeners, send these over to us and we’ll ensure that confirmed experts match your requirements outlined in the screener before sending them over to you. Please note that screeners should not be too long or laborious for the experts – see our Screener Guidelines [hyperlink] for some handy. For follow-up surveys, please let us know before we begin our outreach so that we can outline this in our initial agreement with experts.

How do you qualify experts?

We use our algorithm for vetting experts and determining their relevance on the topic. If required, you can send a screener of up to 6 questions. For further info, please see our screener guidelines here.

I’d like some material to be reviewed as well as talking to experts over the phone. Is this possible?

Absolutely. As long as we are aware of this from the beginning, we certainly can set up calls and ask experts to review data for you.

What factors affect expert conversion?

The length of the process depends on several factors, such as: The geographies of the experts you’re wanting to talk to Fair Market Value The topic you’re wanting to discuss How many experts you need The occupation of the experts you’re wanting to talk to Your point of contact will outline this with you before starting outreach so that everyone is on the same page before we begin contacting experts. We will keep you informed throughout the whole process.

What if our project changes scope?

Please do let us know as soon as possible if your project changes scope at all. This could refer to a change in the number of experts you’re looking for, the job description or professional background of experts or even their specialisms. We will still endeavour to find you experts in your new areas of research if your project does change scope.

What are the terms and conditions?

Our terms and conditions can be found here.

Can you provide moderation services?

Unfortunately we don’t currently provide this service.