Terms of Engagement
At techspert.io we are dedicated to unravelling the equation behind expertise and the variables that define it.
As part of this mission, we are dedicated to keeping you connected with the thought leaders around the world that drive progress in each and every niche imaginable. Our promises to you: We adhere to three main promises for every project in which we engage:
- An effort to go the extra mile to understand exactly the expertise you require and to ensure that any and all experts we source for you are ready and prepped for your engagement
- To provide regular updates on project progress at minimum 2 times per week. More if you’d like. Transparency is key to our success.
- A dedicated and expert Account Manager focused on supporting your organisation through all projects. We remain human where it matters.
- We will always endeavour to complete expert connections as quickly as possible. We cannot however make any guarantees on turn-around times as there will always be an unpredictable element to connecting with the world's leading specialists.
Our terms for engaging and respecting experts: As well as building a valuable relationship in supporting your work, it’s imperative that we also cultivate a respectful relationship with our experts that is valued on all sides. As such, we have a few further terms for engagement that we’d like you to be aware of:
- All calls up to 60 mins of expert time are billed as 1 unit. All calls greater are rounded up to the nearest 15 minutes.
- Once outreach has begun, any cancellations of projects due to scope changes incur a flat fee of £500/€600/$700. Minor alterations in project scope are possible if we are notified promptly.
- Rescheduling of calls within 48 hours of the agreed time will incur a flat charge of £100/€125/$150. Our experts make a commitment when reserving a slot; so must we.
- Cancellation of calls once scheduled will incur a flat charge of £250/€315/$360.
Our driver at techspert.io is to make knowledge exchange as efficient and valuable to you as possible, and as such ensuring you are never more than an email away from the answer, whatever the question may be. If you are happy with the above could you please confirm this below.
The techspert.io team